Gemance is committed to providing reliable and efficient shipping services to ensure that your purchases reach you in a timely manner. This Shipping Policy outlines our shipping processes, costs, and delivery times.
We have partnered with leading shipping companies such as DHL and UPS to deliver your orders. These companies are known for their reliability and efficiency in handling international and domestic shipments.
Shipping costs vary depending on the destination and the size of the order. The shipping cost will be calculated at checkout based on the delivery address provided. In some cases, shipping costs may be absorbed by Gemance or charged to the customer, depending on the specifics of the order and any promotional offers that may apply.
Orders are typically processed and shipped within one week of payment confirmation. The delivery time depends on the shipping destination and the chosen shipping method. While we strive to ensure timely delivery, please note that delivery times may be affected by factors beyond our control, such as customs processing times or delays by the shipping carrier.
Once your order has been shipped, you will receive a tracking number via email. This tracking number allows you to monitor the status and location of your shipment in real-time through the shipping company's website.
For international orders, customs and import duties may apply once the shipment reaches your destination country. These charges are the responsibility of the customer and are not included in the shipping cost at checkout. We recommend checking with your local customs office for more information on any potential charges.
In the unlikely event that your order is delayed or lost in transit, please contact us at contact@gemance.com so we can assist you in resolving the issue. While we are not responsible for delays caused by the shipping carrier, we will do our best to work with you and the carrier to ensure a satisfactory resolution.
If you need to update your shipping address or make any changes to your order, please contact us as soon as possible after placing your order. We will do our best to accommodate your request, but please note that changes cannot be made once the order has been shipped.
For any questions or concerns regarding our Shipping Policy, please contact us at contact@gemance.com.